Enhancing Your Business Operations with Exceptional Call Centre Services
In today's highly competitive business environment, enabling a live 24/7 customer communication hub can set your company apart and drive success. Telelink offers call centre services that ensure customer satisfaction and seamless communication.
Virtual receptionAchieve a consistent, professional voice on the phone no matter where you work from. | Message | Process outsourcingScale your operation and focus on core business. Let us handle the phone lines. | Help desk |
80% of all business communication happens over the phone. Your call centre ensures that you don't miss a beat.
If you're missing calls during (or after) business hours, you may be missing business opportunities too.
A professional call centre service allows you to focus on what you do best AND never miss an opportunity. Telelink allows you to be open 24/7. Never lose another call to your competition, take more orders, respond to clients quicker. Our Canada-based agents are waiting to WOW your customers 24/7/365.
- Stay open for business, 24/7
- Never miss another call
- Improve customer service
- Offer a consistent, professional presence
Complete the form below for instant access to Telelink call centre service pricing and packages.
Leave the office at peaceLeave the office with fewer worries. No more interrupting family dinner to answer business calls. Don't worry, you're covered after 5 pm. | Professional, consistent voiceAnswer your customers, tenants, and employees with a professional greeting. Every single time. | Gain customer data & insightsCollect call data to identify trends and common themes among your customer inquiries. Get in front of the call. | Be available 24/7100% true coverage with Telelink Answering. Never miss another call. Never miss another opportunity. |
Unparalleled Call Centre Expertise and Support
- Our team of professionally trained call centre agents have extensive expertise navigating all sorts of customer interactions, ensuring efficient and friendly service at every touchpoint.
- We provide a comprehensive range of services such as inbound call handling, customer support, appointment scheduling, order processing, and more!
- Most importantly, our team is eager to work within your CRM system, enabling us to deliver unmatched efficiencies to your company. By offloading more administrative work to your call centre partner, you enable your internal team to focus on core functions and responsibilities.
Why Telelink?
Templated or Customized Solutions for Every Outcome
- Through the years, we've developed some of the most robust call centre scripts in the industry. We also pride ourselves on our flexible approach to crafting call centre solutions that are tailored to the unique needs of each client. We can use existing best-practice templates, modify them for your businesses needs, or create something entirely from scratch. Our scripts always align perfectly with your brand, brand voice, and company objectives, ensuring consistent messaging and customer engagement.
- Our digital design documents make it easy to collaborate on script design. The process is quick, easy and efficient.
We trust Telelink's answering process and have peace of mind knowing that calls are handled promptly and professionally.
CEO, Martek
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Seamless Integration and Scalability
- Telelink's call centre services are designed to seamlessly integrate with your existing systems and workflows, ensuring a smooth transition with minimal disruption to your business operations. Our centre accommodates fluctuating call volumes and supports growth without sacrificing quality.
- Working in your CRM system is what sets Telelink apart. We love to help companies get more done by offloading administrative work to us, especially for Property Management companies. We often see property managers chasing phone call after phone call trying to catch up on the demands of the day. When we enable our agents to work within their system of choice (like Yardi, Arcori, or Buildium) we give control back to the property manager, more importantly, we give tenants a better customer service experience.
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Exclusively Inbound Calls
The skills required for inbound call centre services are entirely different from the skills required for outbound call centre services. While both require the soft skills of being proficient in speaking and writing English as well as speaking clearly over the phone, there are many other skills to consider; even personality types and personal ambitions.
It is easiest to think of inbound vs outbound services as two different jobs. At an inbound call centre like Telelink, all the agents are customer support specialists. Conversely, at outbound call centres, the agents are more like salespeople or telemarketers. The skills required for customer service excellence such as empathy, understanding, and attention to detail are screened for during our hiring process and are an integral part of our coaching.
We choose to provide only inbound call centre services so that our customer service representatives can be the best at what they do. By focusing on customer service instead of outbound calling our team leaders are able to be better coaches, our customer success managers are laser-focused, and our entire organization is aligned on our mission: to respond to every single call as if it's the only one that matters.