Achieve a consistent, professional voice on the phone no matter where you work from.
Scale your operation and focus on core business. Let us handle the phone lines.
Leave the office at peace
Leave the office with fewer worries. No more interrupting family dinner to answer business calls. Don't worry, you're covered after 5 pm.
Professional, consistent voice
Answer your customers, tenants, and employees with a professional greeting. Every single time.
Gain customer data & insights
Collect call data to identify trends and common themes among your customer inquiries. Get in front of the call.
Be available 24/7
100% true coverage with Telelink Answering. Never miss another call. Never miss another opportunity.
The skills required for inbound call centre services are entirely different from the skills required for outbound call centre services. While both require the soft skills of being proficient in speaking and writing English as well as speaking clearly over the phone, there are many other skills to consider; even personality types and personal ambitions.
It is easiest to think of inbound vs outbound services as two different jobs. At an inbound call centre like Telelink, all the agents are customer support specialists. Conversely, at outbound call centres, the agents are more like salespeople or telemarketers. The skills required for customer service excellence such as empathy, understanding, and attention to detail are screened for during our hiring process and are an integral part of our coaching.
We choose to provide only inbound call centre services so that our customer service representatives can be the best at what they do. By focusing on customer service instead of outbound calling our team leaders are able to be better coaches, our customer success managers are laser-focused, and our entire organization is aligned on our mission: to respond to every single call as if it's the only one that matters.