Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.
Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.
For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.
We look forward to working with you!
Cindy and Sydney
At Telelink we have four core values that guide our actions and represent our beliefs. These four core values are the pillars of our workplace culture.
Caring & Kind
We are compassionate. We care for the lives we impact. We care for the world we live in.
We are fanatically meticulous. We turn insights into actions. We deliver value with speed.
We pursue excellence. We challenge ourselves. We work until we find a solution.
We are open. We are eager. We adjust quickly.
years in business
At Telelink, our core values guide our interactions with customers and team members every single day. We operate our business with compassion. After all, we act as an extension of your organization when we handle your customer calls, and that requires a caring and kind heart.
Our company knows the importance of precision. As an ISO 9001:2015 registered company, attention to detailed processes and quality is baked into everything we do.
As a company that has been in business for over 55 years, we understand that we would not be where we are today without continuous improvement and innovation. At Telelink, we listen to our customers and our team. We are constantly tweaking and improving our processes, technology and service offerings to add value to everything we do for you.
Lastly, we pride ourselves on our ability to be responsive to customer needs and questions. We believe the best ability is availability.