Answering Services for Utilities Companies

Telelink provides live-answering services to help utilities companies focus on core operations, improve service levels and never miss a customer call.

Our 24/7 response centre, located in Newfoundland, Canada, offers solutions such as virtual reception, message taking, help desk & technical support, and business process outsourcing.

Virtual reception

Build an effective and compliant journey management solution.

Message
taking

Build an effective and compliant journey management solution.

Process outsourcing

Our award-winning, 24/7 response center ensures that someone is there to respond when needed.

Helpdesk &
IT support

Leading monitoring and check-in devices integrate seamlessly with your existing technology platform.

24/7 coverage
No missed calls
Prioritize urgent calls
Consistent response
Dispatch On-Call
Call data & reports

Why Telelink?

55+

years in business

24/7/365

call centre

70+

industry awards

About Telelink

Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.

Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.

For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.

We look forward to working with you!

Cindy and Sydney

Telelink Co-CEOs

Get started today.

You'll be surprised how quick and easy it is to get up-and-running with Telelink answering solutions.

Details and Pricing

Talk to Us

Need safety solutions for lone utilities workers? Visit the Telelink Safety division website.