Business Process outsourcing
Scale your operation and focus on core business. Let us be the voice of your business.
High volume inbound call centre
Resources and infrastructure to get your project off the ground quickly.
3rd party software
Our agents work within your existing software applications as a seamless extension of your organization.
Partnering with Telelink allows your organization to achieve greater operational effectiveness, improve customer satisfaction, and scale your growth with ease. We are an ISO 9001:2015 certified call centre where we document, refine, and improve our processes. We pass on our ISO certification efficiencies to our customers, giving you a smooth transition and proven path to success.
The secret ingredient to an amazing call centre partnership is agents that can relate to your customers. Our agents are highly trained, of course – but that isn’t what makes them special on the phone. Our agents take pride in their work and genuinely enjoy being the voice that your customers can count on. That’s a difference you can hear.
Our enterprise call centre services are often used for:
Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.
Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.
For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.
We look forward to working with you!
Cindy and Sydney
Our obsession with responsiveness goes beyond servicing account lines. At Telelink we believe in supporting the success of our partners. Each Enterprise customer is given a dedicated account manager who oversees the account and proactively seeks improvements to ensure best results. No red tape. No bureaucratic hierarchy. Just one account manager, one email address, and one phone number. Help is never far away with Telelink customer success.
For many businesses, the biggest expense is salaries. Not to mention the time to hire, train, house and manage the team. Partnering with Telelink call centre takes away the hassle of staffing your front-line. We have invested extensively in our agents’ development and bring a team of eager, professionally-trained agents ready to service your clients. It’s like renting your own team.
Best of all? We know our core competencies and we remain focused on them. For that reason, Telelink never takes on outbound sales jobs. We are happy to recommend you to one of our fine industry friends, but at Telelink we focus on customer service. This focus allows us to hire based on that specific skill set. We seek individuals who know how to “wow” customers. We train our agents on best practices for customer satisfaction and have a culture steeped in empathy.