Answering Services for Property Management Firms
Telelink's specialized 24/7 property management call centre reduces on-call costs while improving the quality of life for on-call employees. Our team precisely triages resident calls and works directly in your property management software minimizing internal work and dispatching errors.
Residents feel heard and satisfied with quicker response times and professional customer service.
Telelink's Dedicated Property Management Division
View the recording below to see exactly how your residents will be greeted when they call.
Why Telelink?
Not just another call centre. We're built for property management.
At Telelink, we know that property management has unique challenges. We hire, train, and develop a select group of specialized experts. Whether it is distinguishing an urgent vs. non-urgent leak, or designing reports to highlight key maintenance trends, our team delivers.
Our digital script designer guides you through the script-building process based on industry best practices. Your script is designed to triage urgent and non-urgent calls while capturing all relevant information to minimize time wasted on internal follow-ups.
Our agents are experienced with an ever-expanding list of property management software such as Yardi, Arcori, Property Vista and proprietary systems. By working in your system, Telelink improves the speed of the dispatch process and the accuracy of records.
We trust Telelink's answering process and have peace of mind knowing that calls are handled promptly and professionally.
CEO, Martek
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About Telelink
Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.
Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.
For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.
We look forward to working with you!
Cindy and Sydney
Telelink Co-CEOs
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Get started today.