ISO 9001:2015 Standard Quality Policy

Quality Policy

The Quality Policy of Telelink is to provide a high quality, professional and efficient service to ensure the satisfaction of all of the requirements of our clients. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organization.

The Executive and Leadership Teams will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System.

We commit to ensuring sufficient resources are made available to support Telelink’s Quality Management System. We foster a quality-minded organization through training, strong communication channels, practical examples and a culture of continual improvement.

Through direction and support, each employee will have a proper understanding of the importance of the Quality System function, their responsibility to contribute to its effectiveness, and its direct relevance to the success of the Organization.

Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.

The Organization has a Policy of promoting continual improvement and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. These objectives will address the risks and opportunities within the Organization as determined by the Executive and Leadership Teams.

The Quality System will be monitored, measured, evaluated and enhanced regularly under the leader’s ultimate responsibility, with regular reporting and communication of the status and effectiveness at all levels.


If you have any questions about our quality policy or need any other information please contact our Internal Quality Auditor at 7 Pippy Place, St. John’s, NL or email us at We welcome your questions, comments and concerns.

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