Telelink Earns CAM-X Award of Excellence
We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.
Telelink Completes First Strategic Acquisition
Telelink is delighted to announce that on June 15th, 2021 it finalized the acquisition of Big Sky Call Centers Inc, Calgary Alberta. Read more about the strategic importance of this acquisition and what it means to Telelink.
The Best Answering Service In Toronto
If you want to find the best answering service in Toronto you may need to dig beyond the ad results. Read here about how to truly find the best answering service for your Toronto based organization.
11 Considerations For Choosing The Right Call Centre
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
Best Call In North America
Want to hear what the best customer service phone call in North American sounds like? Check it out here!
Property Manager's Perfect Partner
Read why more and more property managers are turning to answering services to help keep tenants happy and in their units longer.
The Labour Shortage That's Here To Stay
Canadian Businesses everywhere are faced with a new challenge: A Labour shortage that's here to stay. See how it's impacting businesses across the country and get a glimpse at how Telelink is dealing with these challenges.
The Metric Call Centres Don't Want You to Ask About
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Shared or Dedicated Support: Which is right for your organization?
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
Answering Service FAQs
We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.
Good to Great: Improving Answering Service Excellence at Telelink
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.