We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.
Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
Telelink is proud to announce we have been named to Clutch.co top BPO services!
Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.
Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.
Want to keep the ideal tenants in your unit longer? Here are six actionable tips you can use today to keep great tenants longer and manage them easier.
Running an agile business is going to be tougher this year than in previous years. In this article we share one secret that businesses can lean on to maximize their scalability in an uncertain business environment. Call centres that can outsource vital business functions will help you save money, without sacrificing on service quality.
A look at call centre services in Canada that can boost your business significantly in 2020. In a year that demands agility and scalability, Canadian call centres are going to play a huge role in giving your business the tools you need to succeed.