Telelink Earns CAM-X Award of Excellence
We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.
Canada’s Recent Interest Rate Cut and What it Means for Affordable Housing
The Bank of Canada has cut interest rates again. But what does that mean for affordable housing associations? Read more to find out.
The Best Answering Service In Toronto
If you want to find the best answering service in Toronto you may need to dig beyond the ad results. Read here about how to truly find the best answering service for your Toronto based organization.
11 Considerations For Choosing The Right Call Centre
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
How to Respond to a Data Breach and Protect Your Financial Information
In Canada, the Financial Consumer Agency (FCAC) offers essential guidelines on how to protect financial information and respond if your data is compromised.
Creating A Customer-Centric Company In 2025
Businesses using technology to streamline customer interactions often see increased satisfaction and loyalty.
The State of the Telemarketing and Call Centre Industry in Canada
Maintaining a balance between automated solutions and human touch will be critical for delivering superior customer experiences.
Canadian Real Estate Trends to Watch For in 2025
Our 24/7 property management call centre reduces on-call costs and improves employee work-life balance. With precise call triaging and seamless integration into your property management software, we minimize errors and dispatching issues.
The Surprising Trends Shaping Commercial Landlines in 2025
Despite challenges, commercial landlines remain a critical component for many industries, offering reliable and secure communication solutions.
How Outsourcing Call Centre Services Can Transform Your Business Operations
By delegating customer interactions to specialized providers, companies can focus on their core competencies, ensuring a professional and consistent customer experience.
Data Privacy Week 2025
The importance of data privacy cannot be overstated. For businesses, safeguarding data builds trust with customers, enhances brand reputation, and reduces the risk of financial losses due to breaches.