News

Telelink Earns CAM-X Award of Excellence

Telelink Earns CAM-X Award of Excellence

We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.

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Improve Customer Service With One Word: Empathy

Improve Customer Service With One Word: Empathy

Price and quality get you in the game. Customer service is how you win the game. This blog reveals the one word in customer service that separates average service from the type of service that creates raving fans.

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Navigating Customer Service in a COVID-19 World

Navigating Customer Service in a COVID-19 World

By Telelink

Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.

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 11 Considerations For Choosing The Right Call Centre

11 Considerations For Choosing The Right Call Centre

By Telelink

So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.

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Overcoming 3 common property management challenges

Overcoming 3 common property management challenges

Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.

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Telelink Earns CAM-X Award of Excellence

Telelink Earns CAM-X Award of Excellence

By Telelink

We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.

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6 Ways To Keep Tenants Happy (and in your unit longer)

6 Ways To Keep Tenants Happy (and in your unit longer)

Want to keep the ideal tenants in your unit longer? Here are six actionable tips you can use today to keep great tenants longer and manage them easier.

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The Secret To Running An Agile Business In 2020

The Secret To Running An Agile Business In 2020

Running an agile business is going to be tougher this year than in previous years. In this article we share one secret that businesses can lean on to maximize their scalability in an uncertain business environment. Call centres that can outsource vital business functions will help you save money, without sacrificing on service quality.

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Call Centre Services in your company needs to consider in 2020

Call Centre Services in your company needs to consider in 2020

A look at call centre services in Canada that can boost your business significantly in 2020. In a year that demands agility and scalability, Canadian call centres are going to play a huge role in giving your business the tools you need to succeed.

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2 Reasons Why You Should Jump To Virtual Reception

2 Reasons Why You Should Jump To Virtual Reception

While opinions vary, it is our stance that there are two factors that stand head and shoulders above the rest. The first advantage to having a virtual receptionist is the ability to be available to customers 24/7, even if you aren’t open. The second virtual reception advantage is the consistent professional presence on your front line. Let’s explore what makes these advantages crucial to your small business.

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5 Things You Didn't Know Your Answering Service Could Do

5 Things You Didn't Know Your Answering Service Could Do

A professional, high quality answering service can be a key part of your business continuity plan as well as your back to work plan. In this blog, we will review five “other” services that your answering service can provide to make your company more efficient, save money, and save time.

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