Telelink Earns CAM-X Award of Excellence
We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.
The Best Answering Service In Toronto
If you want to find the best answering service in Toronto you may need to dig beyond the ad results. Read here about how to truly find the best answering service for your Toronto based organization.
6 Ways To Keep Tenants Happy (and in your unit longer)
Want to keep the ideal tenants in your unit longer? Here are six actionable tips you can use today to keep great tenants longer and manage them easier.
Improve Customer Service With One Word: Empathy
Price and quality get you in the game. Customer service is how you win the game. This blog reveals the one word in customer service that separates average service from the type of service that creates raving fans.
11 Considerations For Choosing The Right Call Centre
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
The Labour Shortage That's Here To Stay
Canadian Businesses everywhere are faced with a new challenge: A Labour shortage that's here to stay. See how it's impacting businesses across the country and get a glimpse at how Telelink is dealing with these challenges.
The Metric Call Centres Don't Want You to Ask About
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Shared or Dedicated Support: Which is right for your organization?
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
Answering Service FAQs
We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.
Good to Great: Improving Answering Service Excellence at Telelink
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.
Answering Service For Your eCommerce Store
Have you started an eCommerce store this year? Boost sales and increase customer satisfaction by partnering with an answering service to give you a competitive edge over your competition.