AI and Automation for Affordable Housing Providers: A Practical Guide for 2026
Many affordable housing teams are curious about AI and how it fits into daily operations. This guide provides clear starting points and practical examples.
The Best Answering Service In Toronto
If you want to find the best answering service in Toronto you may need to dig beyond the ad results. Read here about how to truly find the best answering service for your Toronto based organization.
11 Considerations For Choosing The Right Call Centre
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
Rethinking Annual Reviews in Affordable Housing: What Providers Are Learning
Three housing providers. Three approaches. One shared challenge: making annual review easier for residents and staff.
The Secret to Running a Great Call Centre on Canada's East Coast
What keeps a business standing for 60 years? Our Co-CEO, Sydney Ryan, on resilience, building culture on purpose, and why the real secret to great service is something most businesses overlook.
Common Misconceptions About AI in Call Support
AI is everywhere, but so are the misconceptions. From privacy concerns to fears of endless automated loops, we break down six common myths about AI-assisted call support and what businesses should really know before making decisions.
Inside CHRA Congress 2026: 5 Takeaways Housing Leaders Can’t Ignore
Partnerships, tenant experience, federal momentum, and a phrase that captured it all. Here is what every housing leader should take away from CHRA 2026.
5 Rental Market Warning Signs Property Managers Can't Ignore
Vacancy rates are rising, turnover is climbing, and rents are softening. The rental market is entering a different phase, and property managers need to pay attention. Here are five warning signs you cannot afford to ignore.
5 Signs Your AI Customer Service Is Costing You Customers (And What to Do Instead)
AI customer service is transforming how businesses handle calls. But not every setup improves the experience. Here are five signs something isn’t working the way it should.
Women to Watch in Housing: Celebrating Leadership Across Property Management and Community Housing
Meet Telelink's 2026 Women to Watch in Property Management — nine women leading with resilience, empathy, and purpose across housing communities in Canada.