During a recession, businesses will often try to reduce costs and focus on their core strengths. Partnering with a call centre can help achieve both of those objectives. Here are four proven reasons to partner with a call centre before and during a 2023 recession.
Your customers are the most valuable asset you have as a business, and you’re about to trust another entity with all those crucial relationships. Talk about a leap of faith. This article is intended to make that leap feel more like a pivot.
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
Call centres are appealing to small businesses because they enable them to be open 24/7 with a consistent, live voice for customers to interact with while being cheaper than a full-time employee. Below we’ve compiled a list of the most popular call centre service for Canadian small businesses.
Sometimes we know a red flag when we see one. A date with a wrinkly shirt, getting the ol’ bait and switch at a job interview, or your accountant telling you they’re broke. In business, not all red flags are so obvious. In this article, we’re going to share 5 red flags you should look for when selecting a call answering service.
Is a call answering service right for your business? Our checklist below will help you determine if a call answering service can benefit your customers and employees.
Providing great customer service means planning for effective phone answering. After answering the phone for Canadian small businesses and organizations of all kinds for over 55 years, we’ve distilled a shortlist of key factors to successful phone answering for businesses.