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Local Gems: How to Unearth the Right Call Centre for Your Business

Local Gems: How to Unearth the Right Call Centre for Your Business

Finding a high-quality call centre in your area that aligns with your organizations values, has modern technology, and highly trained agents – that's a rare gem. This article is a guide that covers the key factors to consider when searching for the best call centre to fit your needs.

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Big Results from Small Budgets: Why Outsourcing to a Call Centre Is More Affordable Than You Think

Big Results from Small Budgets: Why Outsourcing to a Call Centre Is More Affordable Than You Think

It's not just a strategy; it's a game-changer. Embrace the outsourcing superpowers and watch your business soar!

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Never Sleeping: How 24/7 Call Centers Boost Customer Satisfaction

Never Sleeping: How 24/7 Call Centers Boost Customer Satisfaction

Can a small business truly provide customers with 24/7support? The right call centre parter can make all the difference.

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Raising The Bar: Benchmarking excellence with your inbound call centre partner

Raising The Bar: Benchmarking excellence with your inbound call centre partner

First impressions are crucial to a positive customer experience. What kind of impression will you leave your customers with?

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From Frustrating to Fantastic: How partnering with a call centre transforms customer experience

From Frustrating to Fantastic: How partnering with a call centre transforms customer experience

Customers have high expectations, and they love easily accessible and responsive support. But how can your provide around-the-clock support if you aren't open 24/7?

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Most Popular Call Centre Service in Canada

Most Popular Call Centre Service in Canada

By Telelink

Call centres are appealing to small businesses because they enable them to be open 24/7 with a consistent, live voice for customers to interact with while being cheaper than a full-time employee. Below we’ve compiled a list of the most popular call centre service for Canadian small businesses.

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5 Red Flags From Your Call Answering Service

5 Red Flags From Your Call Answering Service

By Telelink

Sometimes we know a red flag when we see one. A date with a wrinkly shirt, getting the ol’ bait and switch at a job interview, or your accountant telling you they’re broke. In business, not all red flags are so obvious. In this article, we’re going to share 5 red flags you should look for when selecting a call answering service.

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2024 Answering Service Checklist

2024 Answering Service Checklist

By Telelink

Small businesses are turning to answering services more than ever in 2024. This article helps you determine what criteria to value the most and what to ignore so you can choose the best answering service for your organization.

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Is a call answering service right for my small business?

Is a call answering service right for my small business?

By Telelink

Is a call answering service right for your business? Our checklist below will help you determine if a call answering service can benefit your customers and employees.

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6 Phone Answering Tips for Small Businesses

6 Phone Answering Tips for Small Businesses

By Telelink

Providing great customer service means planning for effective phone answering. After answering the phone for Canadian small businesses and organizations of all kinds for over 55 years, we’ve distilled a shortlist of key factors to successful phone answering for businesses.

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