While opinions vary, it is our stance that there are two factors that stand head and shoulders above the rest. The first advantage to having a virtual receptionist is the ability to be available to customers 24/7, even if you aren’t open. The second virtual reception advantage is the consistent professional presence on your front line. Let’s explore what makes these advantages crucial to your small business.
A professional, high quality answering service can be a key part of your business continuity plan as well as your back to work plan. In this blog, we will review five “other” services that your answering service can provide to make your company more efficient, save money, and save time.
There is no right or wrong way to get started using video to build your customer relationships. Commit to welcoming the next customer with a welcome video, work with your marketing team to create product demonstration videos, or simply schedule your next customer meeting with a video link.
Organizations thrive when they are able to concentrate on their core competencies. This applies equally to a new start-up or to a well-established corporation. Focusing on what you do best often leads to greater success and profitability.
There are many reasons that municipalities get calls after hours, even under optimal conditions. These may range from critical emergencies, such as water main breaks and flooding or animal control issues, to the more routine, such as questions about garbage and recycling collection.
In short, the implementation of order-taking service is an inexpensive investment to ensure happy customers as well as ensuring you never miss an order. Whether you need additional team members or just one, a call answering service can help with those orders.
There are many ways in which tradespeople can make use of an answering service, both in terms of customer interaction or communications with other members of a larger firm. For example, it could be used as a way for employees of a contracting company to book appointment times.
One sure-fire way of reducing the number of distractions is by ensuring that they don't reach you in the first place, and there are few better ways to do that than delegating and outsourcing.