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Why Outsourcing Contact Centre Services Makes Sense For Your Business

Why Outsourcing Contact Centre Services Makes Sense For Your Business

Outsourcing contact center operations is easier than ever, and is an attractive option for businesses looking to be leaner and more efficient. Outsourcing also gives businesses the benefits of highly-trained employees, economies of scale, and professionals with their finger on the pulse of ever-changing customer service expectations.

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5 Ways To Maximize Your Call Centre Results

5 Ways To Maximize Your Call Centre Results

Get the most out of your call centre. Here are 5 ways that you can maximize the results you desire with your call centre. Armed with these 5 tips, your customers will love the interactions they have with you.

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Lessons Learned From The Last Economic Downturn

Lessons Learned From The Last Economic Downturn

The last time oil prices crashed and caused an economic downturn in Canada, we learned a lot of lessons. Looking back on it now, it helped us be better prepared for the COVID crisis that few saw coming.

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3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

By Telelink

Plumbers, electricians, HVAC companies and many other trades and essential services will have to be even more diligent to keep customers safe as we adapt to the “new normal” of social distancing and COVID-19. Here are three tips for service companies to keep their businesses, employees, and customers safe.

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