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Around The Clock Customer Care Solution

Around The Clock Customer Care Solution

Businesses are leaving their communication needs between office hours in the trusted hands of a skilled partner, whether this involves 24/7 reception, call overflow, or more specific needs.

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Outsource Customer Service To Grow Faster

Outsource Customer Service To Grow Faster

It'll become obvious when your business grows and your workers aren't equipped to handle incoming call volumes effectively. You'll recognize it's time to remove the risk factors in your customer service process and employ dedicated answering services.

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3 Steps Towards Excellent Customer Service

3 Steps Towards Excellent Customer Service

Studies show there is a two-minute window to connect with your customers when they reach out, whether it's over the phone or over live chat. And if you miss that window, odds are your company will never hear from them again. You have to be there. You have to pick up the phone.

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Contact Centre Glossary of Terms

Contact Centre Glossary of Terms

To help you translate and talk the talk, we've compiled a list of some of the most common abbreviations and terms used in the Contact Center world.

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Why Outsourcing Contact Centre Services Makes Sense For Your Business

Why Outsourcing Contact Centre Services Makes Sense For Your Business

Outsourcing contact center operations is easier than ever, and is an attractive option for businesses looking to be leaner and more efficient. Outsourcing also gives businesses the benefits of highly-trained employees, economies of scale, and professionals with their finger on the pulse of ever-changing customer service expectations.

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5 Ways To Maximize Your Call Centre Results

5 Ways To Maximize Your Call Centre Results

Get the most out of your call centre. Here are 5 ways that you can maximize the results you desire with your call centre. Armed with these 5 tips, your customers will love the interactions they have with you.

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Lessons Learned From The Last Economic Downturn

Lessons Learned From The Last Economic Downturn

The last time oil prices crashed and caused an economic downturn in Canada, we learned a lot of lessons. Looking back on it now, it helped us be better prepared for the COVID crisis that few saw coming.

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Navigating Customer Service in a COVID-19 World

Navigating Customer Service in a COVID-19 World

By Telelink

Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.

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3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

By Telelink

Plumbers, electricians, HVAC companies and many other trades and essential services will have to be even more diligent to keep customers safe as we adapt to the “new normal” of social distancing and COVID-19. Here are three tips for service companies to keep their businesses, employees, and customers safe.

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