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Sometimes you just need a greater capacity to answer more calls at peak times. And providing a higher quality customer experience by partnering with a team like Telelink becomes a competitive differentiator for your business.
Businesses are leaving their communication needs between office hours in the trusted hands of a skilled partner, whether this involves 24/7 reception, call overflow, or more specific needs.
It'll become obvious when your business grows and your workers aren't equipped to handle incoming call volumes effectively. You'll recognize it's time to remove the risk factors in your customer service process and employ dedicated answering services.
Studies show there is a two-minute window to connect with your customers when they reach out, whether it's over the phone or over live chat. And if you miss that window, odds are your company will never hear from them again. You have to be there. You have to pick up the phone.
To help you translate and talk the talk, we've compiled a list of some of the most common abbreviations and terms used in the Contact Center world.
Outsourcing contact center operations is easier than ever, and is an attractive option for businesses looking to be leaner and more efficient. Outsourcing also gives businesses the benefits of highly-trained employees, economies of scale, and professionals with their finger on the pulse of ever-changing customer service expectations.
Price and quality get you in the game. Customer service is how you win the game. This blog reveals the one word in customer service that separates average service from the type of service that creates raving fans.
Get the most out of your call centre. Here are 5 ways that you can maximize the results you desire with your call centre. Armed with these 5 tips, your customers will love the interactions they have with you.
The last time oil prices crashed and caused an economic downturn in Canada, we learned a lot of lessons. Looking back on it now, it helped us be better prepared for the COVID crisis that few saw coming.
Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.
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