AI Answering Service
Unlike do-it-yourself AI chatbots and voice bots, Telelink ensures there is always an off-ramp to a live agent to support your callers. By harnessing AI with intention, we deliver fast, personalized service—so every caller feels valued and understood.
Fastest Answer TimesNever wait on hold again. Immediate answer time for every call. | Human Off-RampOffer callers the choice to speak with a human if the AI struggles. | 3rd Party IntegrationsSeamlessly integrate with your CRM or other 3rd party software. | Low Cost |
Why choose an AI Voice agent solution?
Telelink's AI voice agent solution is designed to reduce call-handling costs while improving how quickly callers can get access to the right support. It operates as a structured, yet flexible intake for caller information which includes a human off-ramp that compliments live agents rather than replacing them.
- Enjoy immediate answer times
- Lifelike AI voice options
- Customizable human off ramp options
- Secure data that resides within Canada
Get in touch with our team to learn more about AI Voice solutions for your callers.
Why Telelink?
Why organizations choose Telelink AI Answering Solutions
As your trusted partner for creating connected customer experiences, we’re here to help you utilize AI in a way that actually improves the quality of your customer service. With the caller at the heart of every decision, we recommend including an off-ramp for callers to transfer to a live agent should the AI agent not be able to perform the call to satisfaction. At Telelink, we leverage our team of skilled human agents to support AI calls when needed.
When AI outperforms humans
AI agents are an excellent choice when you want calls answered fast! Did you know AI agents can provide an immediate answer time for inbound calls? If reducing call wait times for customers is a priority, consider an AI agent solution.
AI agents can even take the first part of a call, collect basic information, and then hand the call off to a human agent for the complex portions of the call.
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About Telelink
Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.
Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.
For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.
We look forward to working with you!
Cindy and Sydney
Telelink Co-CEOs
Telelink Transparency Promise
Telelink will never deploy an AI agent to answer your calls without your express permission or request to do so. Our human agents will always be here for you.
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Get started today.