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Providing great customer service means planning for effective phone answering. After answering the phone for Canadian small businesses and organizations of all kinds for over 55 years, we’ve distilled a shortlist of key factors to successful phone answering for businesses.
Your customers are the most valuable asset you have as a business, and you’re about to trust another entity with all those crucial relationships. Talk about a leap of faith. This article is intended to make that leap feel more like a pivot.
Call answering services provide an affordable way for small businesses to receive calls without having to answer each one personally.
In 2022 everybody feels like they are busy, but not everyone feels productive. This article is for busy property managers who want to transform their day from busy and hectic to productive and methodical.
Telelink is delighted to announce that on June 15th, 2021 it finalized the acquisition of Big Sky Call Centers Inc, Calgary Alberta. Read more about the strategic importance of this acquisition and what it means to Telelink.
Want to hear what the best customer service phone call in North American sounds like? Check it out here!
Read why more and more property managers are turning to answering services to help keep tenants happy and in their units longer.
Canadian Businesses everywhere are faced with a new challenge: A Labour shortage that's here to stay. See how it's impacting businesses across the country and get a glimpse at how Telelink is dealing with these challenges.
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
Get started today.