Contact Centre Glossary of Terms
To help you translate and talk the talk, we've compiled a list of some of the most common abbreviations and terms used in the Contact Center world.
Why Outsourcing Contact Centre Services Makes Sense For Your Business
Outsourcing contact center operations is easier than ever, and is an attractive option for businesses looking to be leaner and more efficient. Outsourcing also gives businesses the benefits of highly-trained employees, economies of scale, and professionals with their finger on the pulse of ever-changing customer service expectations.
Improve Customer Service With One Word: Empathy
Price and quality get you in the game. Customer service is how you win the game. This blog reveals the one word in customer service that separates average service from the type of service that creates raving fans.
5 Ways To Maximize Your Call Centre Results
Get the most out of your call centre. Here are 5 ways that you can maximize the results you desire with your call centre. Armed with these 5 tips, your customers will love the interactions they have with you.
Lessons Learned From The Last Economic Downturn
The last time oil prices crashed and caused an economic downturn in Canada, we learned a lot of lessons. Looking back on it now, it helped us be better prepared for the COVID crisis that few saw coming.
Navigating Customer Service in a COVID-19 World
Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.
3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19
Plumbers, electricians, HVAC companies and many other trades and essential services will have to be even more diligent to keep customers safe as we adapt to the “new normal” of social distancing and COVID-19. Here are three tips for service companies to keep their businesses, employees, and customers safe.