After Hours Answering Service for Businesses
Telelink after hours answering service provides professional, reliable, and affordable phone support services to businesses and organizations across North America.
We'll answer calls no matter the time of day
Our team of highly trained professionals will take your calls 24/7, 365 days a year. Whether you're looking for simple message taking, have complex property management needs, or want appointments booked straight into your system, we're here to help.
Telelink has been providing quality customer service since 1956, and now offers 24/7 phone support, email, as well as emergency and safety services. Our team of highly trained professionals is available to help customers with anything from basic questions to complex issues.
We have an online portal where you can view your messages and listen to calls
You'll receive a custom report that summarizes your daily calls, messages and other relevant inbound call statistics. You can also log in to our customer portal any time to listen to recorded calls, manage your on-call rotation, and more.
No extra charge for evenings or weekends
We don't do hidden fees. Evenings, weekends, and even holidays are covered for you at the exact same rate as any other day or hour. At Telelink, we believe in transparent billing, fair prices, and quality service.
Consistent and professional presence for your customers
Our after hours answering service allows businesses to provide consistent customer support during non-business hours. This means that even though you aren't open, your customers can still reach out to you and receive the same great service all around the clock.
Dispatch your employees and filter urgent vs. non-urgent calls
Our scripts are designed to enable our live operators to use deductive reasoning to decide whether a customer call is urgent or not. This is most common in the property management industry. For example, if a tenant calls to request a plumber come for a leaky sink, our agents will determine that maintenance can wait to be dispatched the following day during normal business hours. However, if a tenant calls to request a plumber for a busted water line that is flooding the apartment, our live operator will dispatch the plumber immediately.