Answer common questions
If you’re a small business owner, you probably spend a lot of time fielding customer inquiries. You might even find yourself spending too much time on the phone because customers call repeatedly. An answering service lifts this burden from you and your team. Spend more time working on what you want to work on, and less time chasing down phone calls.
Provide information about your HAVC company
We answer questions about products, services and more. We also provide information about the company so people can learn more about them.
Through expertly-written scripts, our team is able to deliver accurate and timely company information to your customers. Don't worry, Telelink has answered phone calls for HVAC companies for over 55 years and counting, we know all the most commonly asked questions and how to keep your customers happy.
Book appointments
We all want to book more business. Telelink answering service can work directly in your CRM to schedule and book appointments on your behalf.
Offer a consistent and professional 24/7 customer experience
It's one thing to be available 24/7. It's another to offer the same consistent and professional service at 2 pm on a Monday or 2 am on a Saturday. Telelink answering service gives you this ability.
With no hidden fees for evenings, weekends, or holidays it's never been easier to offer consistent and professional customer service. Catch customers the first time they call and never allow a customer to slip away to a competitor.
Triage calls and dispatch technicians
Backed by years of experience in the HVAC industry, our agents are trained to distinguish between emergency and non-emergency customer calls. For calls that can wait until tomorrow, our team will take a message or book an appointment themselves. For urgent, time-sensitive matters, Telelink agents can dispatch your technicians right away, cutting down on time wasted and improving overall customer satisfaction.
I sleep better at night knowing that Telelink has my back.
Owner, Blair Mechanical
80% of all business communication happens over the phone. Your answering service ensures that you don't miss a beat.
Set your HVAC company apart from the competition with a 24/7 answering service.
A professional answering service allows you to focus on servicing customers, building your business, and never miss an opportunity. Telelink allows you to be open 24/7. Never lose another call to your competition, book more appointments, and respond to clients quicker. All of our agents are based in Canada and speak clear easy-to-understand English.
- Stay open for business, 24/7
- Never miss another call
- Improve customer service
- Offer a consistent, professional presence