Best Call In North America

Best Call In North America

News Release
For immediate release

Outstanding Service Brings Home National Award

- Telelink Earns CAM-X Award of Excellence -

Grimsby, ON (October 1, 2021) — Telelink of St John’s, NL has been honoured with the exclusive 2021 Award of Excellence for 18 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Telelink was presented with the Award recently at the CAM-X 57th Annual Virtual Convention and Trade Show.

Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria include:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Congratulations on winning the Award of Excellence! By winning this award you have demonstrated your commitment to excellence and quality service. Congratulations!” says CAM-X President Brad French.

Now an eighteen-time winner, Telelink States earned the Platinum Plus Award for eighteen years. CAM-X extends its congratulations to the staff of Telelink on their proven quality service to their customers.

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About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit for more information.

Telelink wins the best call in North America for 2021.

On top of an 18th consecutive Award of Excellence, Telelink was also honoured with the single best call of the year! We've captured the audio from that call to share with everyone below. 

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