How to set up call forwarding for your business

Call Forwarding with Telelink

Once you receive your new Telelink phone number you can publish that number on your website, Google My Business page, and on other promotional materials to begin sending your incoming calls to our centre right away. However, if you want to continue with your existing number, you'll have to set up a call forwarding function with your Telco. There are three ways your phone number may be forwarded to your Telelink Answering account outlined below.

Auto-call forwarding

Redirects all incoming calls to a pre-set number without any manual intervention required from the user. This feature can be set up to reroute calls to another number if they are not answered after a specific number of rings. For instance, if you do not answer your phone after three rings, the call will be rerouted to Telelink.

Set-time call forwarding

Enables users to specify a particular time period during which incoming calls should be redirected to another number. For instance, calls may be set to automatically forward between 5 pm and 9 am Monday to Friday, and during weekends from Friday 5 pm to Monday 9 am.

Manual call forwarding

You must initiate the process by dialing a specific code, usually *72, followed by the number to which you want the call to be forwarded. Once the forwarding number is entered, all incoming calls will be redirected to that number until you cancel the forwarding. For example, office staff may manually call forward lines daily before leaving work and manually take back the line when they arrive in the morning.

How do I set up call forwarding?

Auto Call Forwarding and Set Time Call Forwarding both need to be set up through your service provider, and manual call forwarding must be done daily by the phone operator/receptionist at your business. If you have any further questions or concerns regarding the way your calls are forwarded to our lines, please reach out to your Telephone Service Provider. If you need to know what number to forward your lines to, please reach out to us and we’ll be happy to provide it for you.

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You'll be surprised how quick and easy it is to get up and running with Telelink answering services.

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