Plans and support tiers
Every Telelink service plan is accompanied by a matching support plan. Customers are welcome to upgrade to any support plan if they feel that support plan meets their needs.
Entry
Customers with an Entry service plan automatically receive a Tier 1 support plan. If your support requirements exceed this tier you can upgrade at the following rates:
- Upgrade from Tier 1 to Tier 2: $100/mo
- Upgrade from Tier 1 to Tier 3: $350/mo
Enhanced
Customers with an Enhanced service plan automatically receive a Tier 2 support plan. If your support requirements exceed this tier you can upgrade at the following rates:
- Upgrade from Tier 2 to Tier 3: $250/mo
Enterprise
Customers with an Enterprise service plan automatically receive a Tier 3 support plan.
Premium
Telelink's Premium support plan is available to all customers as an add-on to any service plan. The Premium Support Tier comes with a one-on-one data consultation with a support representative to review your data and reporting, implement out-of-the-box reports, and design custom, automated reports to support business outcomes.
The Premium Support plan also includes a separate one-on-one session with a support representative to analyze your account and make recommendations on features that can reduce costs and improve service to customers through automation and ai.
Tier 1
Standard with all Entry plans
- 3 Business Day Response Time
- Support Channel: Customer Portal
- Account Changes $100/hr
- On-Call Updates: Customer-administered through customer portal
Tier 2
Standard with all Enhanced plans
- 2 Business Day Response Time
- Support Channels: Email and Customer Portal
- Account Changes $100/hr
- On-Call Updates: Customer-administered through customer portal
Tier 3
Standard with all Enterprise plans
- 2 Business Day Response Time
- Support Channels: Email and Customer Portal
- Account Changes $100/hr
- Annual Service Review Meeting
- On-Call Scheduling: Customer-administered through customer portal
- Optional: Telelink Managed On-Call Schedule Updates at $100/each
Premium
Available as add-on to any service plan at $1,150/mo
- 1 Business Day Response Time
- Support Channels: Email, Phone, Chat, or Customer Portal
- Quarterly Service Review Meeting
- Ai and Automation Consultation
- Data Consultation
- 2 hours of account changes included. Additional changes are $100/hr
- One Monthly Telelink Managed On-Call Schedule Update. Additional Updates $100/hr.