7 Pippy Place
St. John’s, NL
St. John's, NL (November 3rd, 2021) — Telelink is delighted to announce that on June 15th, 2021 it finalized the acquisition of Big Sky Call Centers Inc, Calgary Alberta. Acquiring Big Sky was a strategic decision for Telelink that aligned with our priorities of:
- Growth and support of our existing Western Canadian customer portfolio.
- Increased workforce for scaling and diversity.
- Leveraged economies of scale, site redundancy, and ability to share traffic.
Big Sky was founded in 1993 and is a leader in the call center industry in Alberta, earning a solid reputation in the property management, small business, and oil & gas industries. In addition, Big Sky has made a name for itself as a reputable player in the work alone monitoring and Journey Management™ industry. This acquisition is a significant component of Telelink's growth strategy.
Telelink has experienced significant growth this year and has increased its workforce remotely by over 50% since January 2020. Over the next few years, Telelink will continue to make additional investments in acquisitions to fuel our expansion goals and advance Telelink’s priority of offering leading-edge services to our customers.
“Our team is thrilled to assist Telelink with this acquisition. The company has a proven track record and this patient, non-dilutive and flexible mezzanine financing is tailored to help them execute the integration of Big Sky and continue their plan to acquire more like-minded businesses in the future.” said Brian Whiteway, Director, Growth and Transition Capital, Newfoundland.
Telelink provides live call-answering services, BPO, call centre services, emergency response monitoring and business continuity solutions to organizations throughout North America.
Located in Newfoundland, Canada, Telelink employs 180 people throughout Newfoundland and Labrador and adds 23 new employees with the Calgary site. It is privately owned by Sydney Ryan and Cindy Roma and was founded by Tom Ryan in 1965.
About BDC Capital
BDC Capital is the investment arm of BDC, the bank for Canadian entrepreneurs. With over $3 billion under management, BDC Capital serves as a strategic partner to the country’s most innovative firms. It offers businesses a full spectrum of capital, from seed investments to growth equity, supporting Canadian entrepreneurs who have the ambition to stand out on the world stage. Visit bdc.ca/capital.
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