With telephone-based customer service preferred by 88% of people seeking to resolve customer service issues, real-life interactions are paramount to customer satisfaction.
Savvy businesses understand the true value of great customer service and the impacts it can have on their bottom lines. Did you know:
On average, loyal customers are worth up to 10 times as much as their first purchase?
It is 6-7 times more expensive to acquire a new customer than it is to keep a current one?
3 in 5 people would try a new brand or company for a better service experience?
Despite the importance of telephone-based customer service, many businesses struggle to support in-house contact center operations and often cost themselves valuable time, money, and customers in the process.
Outsourcing contact center operations is easier than ever, and is an attractive option for businesses looking to be leaner and more efficient. Outsourcing also gives businesses the benefits of highly-trained employees, economies of scale, and professionals with their finger on the pulse of ever-changing customer service expectations.
To help you decide if outsourcing makes sense for your business, we've identified some of the top reasons why our customers prefer Telelink over in-house call center solutions.
Contain Operating Costs
If your business is expanding or supports a large book of business, you likely receive hundreds or thousands of support calls every week. To keep-up with the demand and ensure a positive customer experience, you will need to invest in software, capital infrastructure, quality assurance, full-time labor, and training time. Instead of investing in operations not core to your business, outsourcing contact center operations to Telelink lets you focus your talent, time, and money on activities your business is known for.
Contact Centres are Available 24/7, 365
Customers expect support when they have questions or encounter issues: around the clock. However, operating 24/7, 365 is expensive, difficult to manage, and can cause major staffing headaches. Even businesses with in-house contact centers outsource to ensure someone is always available to help when their customers need it. Our customers trust Telelink to handle after-hours and weekend calls, emails, and live chat, giving them piece of mind knowing their customers are being taken care of around-the-clock.
When business as usual is interrupted, customers, suppliers, vendors, and employees are all affected. Disasters will occur, and having a business continuity plan in place is critical. Designating a communications center to handle inquiries and keep information flowing is equally important, but can be difficult to setup and support when disaster strikes. From localized severe weather to permanent infrastructure failures, our customers rely on Telelink's agility, guaranteed up-time, and business continuity expertise in times of need.
How Telelink Can Help
For over 50 years, Telelink has been providing customer support solutions that exceed industry standards and customer expectations. Our focus on operational excellence is demonstrated by over 30 awards, 150 dedicated employees, and over 400 customers throughout North America.
Keep your front-office running smoothly and your customers satisfied with award-winning 24/7 Telephone Answering and Inbound Customer Service solutions from Telelink.