Never Sleeping: How 24/7 Call Centers Boost Customer Satisfaction
Can a small business truly provide customers with 24/7support? The right call centre parter can make all the difference.
Raising The Bar: Benchmarking excellence with your inbound call centre partner
First impressions are crucial to a positive customer experience. What kind of impression will you leave your customers with?
From Frustrating to Fantastic: How partnering with a call centre transforms customer experience
Customers have high expectations, and they love easily accessible and responsive support. But how can your provide around-the-clock support if you aren't open 24/7?
Most Popular Call Centre Service in Canada
Call centres are appealing to small businesses because they enable them to be open 24/7 with a consistent, live voice for customers to interact with while being cheaper than a full-time employee. Below we’ve compiled a list of the most popular call centre service for Canadian small businesses.
4 Reasons to Hire a Call Centre During a Recession
During a recession, businesses will often try to reduce costs and focus on their core strengths. Partnering with a call centre can help achieve both of those objectives. Here are four proven reasons to partner with a call centre before and during a 2023 recession.
5 Red Flags From Your Call Answering Service
Sometimes we know a red flag when we see one. A date with a wrinkly shirt, getting the ol’ bait and switch at a job interview, or your accountant telling you they’re broke. In business, not all red flags are so obvious. In this article, we’re going to share 5 red flags you should look for when selecting a call answering service.
2024 Answering Service Checklist
Small businesses are turning to answering services more than ever in 2024. This article helps you determine what criteria to value the most and what to ignore so you can choose the best answering service for your organization.
Is a call answering service right for my small business?
Is a call answering service right for your business? Our checklist below will help you determine if a call answering service can benefit your customers and employees.
6 Phone Answering Tips for Small Businesses
Providing great customer service means planning for effective phone answering. After answering the phone for Canadian small businesses and organizations of all kinds for over 55 years, we’ve distilled a shortlist of key factors to successful phone answering for businesses.
How to Choose an Answering Service for your Small Business
Your customers are the most valuable asset you have as a business, and you’re about to trust another entity with all those crucial relationships. Talk about a leap of faith. This article is intended to make that leap feel more like a pivot.