Telelink Answering Service Blog

Improve Customer Service With One Word: Empathy

Improve Customer Service With One Word: Empathy

Price and quality get you in the game. Customer service is how you win the game. This blog reveals the one word in customer service that separates average service from the type of service that creates raving fans.

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5 Ways To Maximize Your Call Centre Results

5 Ways To Maximize Your Call Centre Results

Get the most out of your call centre. Here are 5 ways that you can maximize the results you desire with your call centre. Armed with these 5 tips, your customers will love the interactions they have with you.

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Lessons Learned From The Last Economic Downturn

Lessons Learned From The Last Economic Downturn

The last time oil prices crashed and caused an economic downturn in Canada, we learned a lot of lessons. Looking back on it now, it helped us be better prepared for the COVID crisis that few saw coming.

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Navigating Customer Service in a COVID-19 World

Navigating Customer Service in a COVID-19 World

By Telelink

Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.

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3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

By Telelink

Plumbers, electricians, HVAC companies and many other trades and essential services will have to be even more diligent to keep customers safe as we adapt to the “new normal” of social distancing and COVID-19. Here are three tips for service companies to keep their businesses, employees, and customers safe.

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