Telelink Answering Service Blog

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The Best Answering Service In Toronto

The Best Answering Service In Toronto

By Telelink

If you want to find the best answering service in Toronto you may need to dig beyond the ad results. Read here about how to truly find the best answering service for your Toronto based organization.

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 11 Considerations For Choosing The Right Call Centre

11 Considerations For Choosing The Right Call Centre

By Telelink

So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.

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Shared or Dedicated Support: Which is right for your organization?

Shared or Dedicated Support: Which is right for your organization?

By Telelink

Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.

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Answering Service FAQs

Answering Service FAQs

By Telelink

We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.

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Good to Great: Improving Answering Service Excellence at Telelink

Good to Great: Improving Answering Service Excellence at Telelink

By Telelink

The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.

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Answering Service For Your eCommerce Store

Answering Service For Your eCommerce Store

By Telelink

Have you started an eCommerce store this year? Boost sales and increase customer satisfaction by partnering with an answering service to give you a competitive edge over your competition.

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Telelink Named One of the Top Companies for BPO Services

Telelink Named One of the Top Companies for BPO Services

By Telelink

Telelink is proud to announce we have been named to Clutch.co top BPO services!

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Looking for an Answering Service? Ask these 3 questions first

Looking for an Answering Service? Ask these 3 questions first

By Telelink

Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.

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Telelink Earns CAM-X Award of Excellence

Telelink Earns CAM-X Award of Excellence

By Telelink

We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.

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Navigating Customer Service in a COVID-19 World

Navigating Customer Service in a COVID-19 World

By Telelink

Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.

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