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Navigating Customer Service in a COVID-19 World

Navigating Customer Service in a COVID-19 World

By Telelink

Has your organization adjusted its customer service strategy to accommodate the new COVID-19 world we now live in? Customer needs are changing fast. We, as organizations need to adapt at the same rate. In this blog we will look at some emerging trends that could be here to stay.

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 11 Considerations For Choosing The Right Call Centre

11 Considerations For Choosing The Right Call Centre

By Telelink

So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.

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Telelink Earns CAM-X Award of Excellence

Telelink Earns CAM-X Award of Excellence

By Telelink

We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.

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3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

3 Ways Field Service Technicians Can Keep Customers Safe During COVID-19

By Telelink

Plumbers, electricians, HVAC companies and many other trades and essential services will have to be even more diligent to keep customers safe as we adapt to the “new normal” of social distancing and COVID-19. Here are three tips for service companies to keep their businesses, employees, and customers safe.

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