Knowing your customers has never been more important. If 60+ represents a significant segment of your customers, you'll want to consider all of their preferences when it comes to ordering, appointment booking, and customer service.
Telelink is proud to announce we have been named to Clutch.co top BPO services!
Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.
Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.
Running an agile business is going to be tougher this year than in previous years. In this article we share one secret that businesses can lean on to maximize their scalability in an uncertain business environment. Call centres that can outsource vital business functions will help you save money, without sacrificing on service quality.
A look at call centre services in Canada that can boost your business significantly in 2020. In a year that demands agility and scalability, Canadian call centres are going to play a huge role in giving your business the tools you need to succeed.
While opinions vary, it is our stance that there are two factors that stand head and shoulders above the rest. The first advantage to having a virtual receptionist is the ability to be available to customers 24/7, even if you aren’t open. The second virtual reception advantage is the consistent professional presence on your front line. Let’s explore what makes these advantages crucial to your small business.
A professional, high quality answering service can be a key part of your business continuity plan as well as your back to work plan. In this blog, we will review five “other” services that your answering service can provide to make your company more efficient, save money, and save time.
There is no right or wrong way to get started using video to build your customer relationships. Commit to welcoming the next customer with a welcome video, work with your marketing team to create product demonstration videos, or simply schedule your next customer meeting with a video link.