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Use Video to Build Better Customer Relationships

Use Video to Build Better Customer Relationships

There is no right or wrong way to get started using video to build your customer relationships. Commit to welcoming the next customer with a welcome video, work with your marketing team to create product demonstration videos, or simply schedule your next customer meeting with a video link.

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The Secret to Reclaiming Your Workday

The Secret to Reclaiming Your Workday

Making the decision to delegate is the first step toward taking your workday back. The second step is making sure you delegate to someone who is up to the task. Your business is too important to let just anyone carry out your administrative duties.

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4 Reasons Why Outsourcing Is The Right Move For Your Business in 2020

4 Reasons Why Outsourcing Is The Right Move For Your Business in 2020

Organizations thrive when they are able to concentrate on their core competencies. This applies equally to a new start-up or to a well-established corporation. Focusing on what you do best often leads to greater success and profitability.

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Municipalities: Who Handles Your After-Hours Calls?

Municipalities: Who Handles Your After-Hours Calls?

There are many reasons that municipalities get calls after hours, even under optimal conditions. These may range from critical emergencies, such as water main breaks and flooding or animal control issues, to the more routine, such as questions about garbage and recycling collection.

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Outsourced Order Taking For Busy Companies

Outsourced Order Taking For Busy Companies

In short, the implementation of order-taking service is an inexpensive investment to ensure happy customers as well as ensuring you never miss an order. Whether you need additional team members or just one, a call answering service can help with those orders.

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How An Answering Service Can Give Trade Services a Competitive Edge

How An Answering Service Can Give Trade Services a Competitive Edge

There are many ways in which tradespeople can make use of an answering service, both in terms of customer interaction or communications with other members of a larger firm. For example, it could be used as a way for employees of a contracting company to book appointment times.

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Understanding Answering Service Benchmarks

Understanding Answering Service Benchmarks

The ultimate goal is to exceed the customer's expectations, but it's also important that those expectations be realistic and affordable.

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Outsourcing Customer Service To Take Your Work Day Back

Outsourcing Customer Service To Take Your Work Day Back

One sure-fire way of reducing the number of distractions is by ensuring that they don't reach you in the first place, and there are few better ways to do that than delegating and outsourcing.

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Answer Your Customers Quickly & Transparently

Answer Your Customers Quickly & Transparently

One of the best ways to combat customer concern is to have a representative that they can talk to. Due to the growth of the internet, each individual customer is now more important than ever before, so all businesses should strive to deliver the best possible service to each and every customer.

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Should You Outsource Tier 1 Technical Support?

Should You Outsource Tier 1 Technical Support?

Tier 1 technical support acts as the front line, a cost-effective and efficient filter to ensure simple questions are answered for your customers quickly and you don't waste the time and money of your high end tech staff handling these calls

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