The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.
Telelink is proud to announce we have been named to Clutch.co top BPO services!
Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.
Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.
Want to keep the ideal tenants in your unit longer? Here are six actionable tips you can use today to keep great tenants longer and manage them easier.
Running an agile business is going to be tougher this year than in previous years. In this article we share one secret that businesses can lean on to maximize their scalability in an uncertain business environment. Call centres that can outsource vital business functions will help you save money, without sacrificing on service quality.
A look at call centre services in Canada that can boost your business significantly in 2020. In a year that demands agility and scalability, Canadian call centres are going to play a huge role in giving your business the tools you need to succeed.