Data Privacy Week 2025
The importance of data privacy cannot be overstated. For businesses, safeguarding data builds trust with customers, enhances brand reputation, and reduces the risk of financial losses due to breaches.
The Secret to Better Customer Satisfaction
If you’re looking to enhance customer engagement and streamline your operations, an answering service can help bridge the gap between excellent customer support and operational efficiency.
Can Call Answering Services Improve Sales and Customer Service Collaboration?
Call answering services are also crucial for maintaining 24/7 availability, which is important for creating reliable communication and improving customer satisfaction.
What Impact Do Answering Services Have on Modern Property Management?
Property managers must be proactive, and answering services are a cost-effective way to meet these demands without investing in an in-house call centre.
Unlocking Success: Tips for Implementing 24/7 Customer Service
By combining strategic planning, advanced technology, and expert support, businesses can master 24/7 customer service and stand out in today’s competitive market
Are home phones still being used?
A dependable telephone for business provides the reliability and security that mobile networks can’t always guarantee.
What Is Smishing (SMS Phishing)?
Staying informed and vigilant is crucial in protecting yourself from smishing attacks. Learn best practices here.
Update: CRA extends call centre hours
The CRA has adjusted its hours to a standardized Eastern Time schedule. The contact centres are now open Monday to Friday from 6:30 a.m. to 11:00 p.m., and Saturdays from 7:30 a.m. to 8:00 p.m., Eastern Time.
How Does a Phone Answering Service Differ from a Call Centre?
What's the difference between a phone answering service and a call centre? And which is right for your organization? Find out here.
What impact will AI have on Call Centres?
Despite AI disrupting industries across the world, we'll always have a human voice to answer our callers.