Outsourcing Customer Service To Take Your Work Day Back
One sure-fire way of reducing the number of distractions is by ensuring that they don't reach you in the first place, and there are few better ways to do that than delegating and outsourcing.
Answer Your Customers Quickly & Transparently
One of the best ways to combat customer concern is to have a representative that they can talk to. Due to the growth of the internet, each individual customer is now more important than ever before, so all businesses should strive to deliver the best possible service to each and every customer.
Should You Outsource Tier 1 Technical Support?
Tier 1 technical support acts as the front line, a cost-effective and efficient filter to ensure simple questions are answered for your customers quickly and you don't waste the time and money of your high end tech staff handling these calls
Great Customer Service Is Vital For Small Business
One of the most surefire ways to build upon existing relationships with customers is by offering great customer service. However, what constitutes great customer service, and how can it be consistently delivered with dozens of other things to do?
Respond to Customers Faster Than Ever
Getting back to people quickly is probably the most important thing you can do when it comes to customer service." It's amazing how much that can defuse a bad situation and turn it into a good one.
Customers Want 24/7 Availability
Sometimes you just need a greater capacity to answer more calls at peak times. And providing a higher quality customer experience by partnering with a team like Telelink becomes a competitive differentiator for your business.
Around The Clock Customer Care Solution
Businesses are leaving their communication needs between office hours in the trusted hands of a skilled partner, whether this involves 24/7 reception, call overflow, or more specific needs.
Outsource Customer Service To Grow Faster
It'll become obvious when your business grows and your workers aren't equipped to handle incoming call volumes effectively. You'll recognize it's time to remove the risk factors in your customer service process and employ dedicated answering services.
3 Steps Towards Excellent Customer Service
Studies show there is a two-minute window to connect with your customers when they reach out, whether it's over the phone or over live chat. And if you miss that window, odds are your company will never hear from them again. You have to be there. You have to pick up the phone.
Contact Centre Glossary of Terms
To help you translate and talk the talk, we've compiled a list of some of the most common abbreviations and terms used in the Contact Center world.