Telelink is delighted to announce that on June 15th, 2021 it finalized the acquisition of Big Sky Call Centers Inc, Calgary Alberta. Read more about the strategic importance of this acquisition and what it means to Telelink.
So you’ve decided that the benefits of outsourcing your call centre needs outweigh trying to do it all yourself. To help you evaluate the proposals in front of you, here are a few items worth considering or asking your potential call centre solution providers about.
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.